Delivery & Returns
We want shopping with Javer to be as simple and convenient as possible. Below you will find all the important information about order delivery, returns and exchanges.
Delivery
We deliver orders using Venipak, Unisend and Omniva delivery services.
Depending on the delivery method selected during checkout, your parcel may be delivered to a selected parcel locker, collection point or by another delivery method offered during checkout.
Available delivery methods and their prices are displayed during checkout. The final delivery charge depends on the delivery method you select.
Once your order has been dispatched, you will receive shipment information and, where applicable, a tracking number.
Please make sure that the telephone number, email address and other delivery information provided with your order are correct.
14-Day Right of Withdrawal
When purchasing online, you generally have the right to withdraw from the distance sales contract within 14 days from the date you receive the goods, without giving a reason, subject to the exceptions provided by applicable law.
If you decide to return an item, please inform us of your decision to withdraw within the applicable 14-day period.
After notifying us of your return, the goods must be sent back within the period prescribed by applicable law.
Condition of Returned Items
You may try on the shoes in the same way as you would in a physical shop.
Please try the shoes on indoors and on a clean surface only, so that the soles and shoes do not show signs of outdoor use.
Returned products should be clean, in good condition and without unnecessary signs of use. Where possible, please return the product with its original packaging, labels and any accessories supplied with it.
If the product has been handled beyond what is necessary to establish its nature, characteristics and functioning, the customer may be responsible for any resulting reduction in the value of the product.
How to Return an Item
You can send your return using a Venipak, Unisend or Omniva parcel locker.
Please send your return to:
Sikupilli Prisma parcel locker
Tartu mnt 87b
10112 Tallinn
Estonia
Recipient: Flossy Eesti OÜ
Phone: +372 5036075
Before sending your return, please make sure that the product is securely packed so that it cannot be damaged during transportation.
Please do not use the original shoe box itself as the shipping package. Place the original shoe box inside an additional shipping package to prevent the box from being damaged or covered with adhesive tape or shipping labels.
What to Include in Your Return Parcel
To help us identify your order and process your return or exchange quickly, please include a printed order document, receipt or invoice showing the customer's full name and order number.
If you are unable to print the document, simply write the following information by hand on a separate piece of paper:
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the customer's full name and/or order number;
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whether you would like a REFUND or an EXCHANGE;
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if you would like an exchange, please specify the size or other product you would like instead.
Please make sure you clearly indicate whether you are requesting a RETURN/REFUND or an EXCHANGE. This will help us identify your order and process your parcel more quickly.
Exchanges
If the size you ordered does not fit and you would like to exchange the product, clearly write EXCHANGE in the information included with your return and specify the size or other product you would like to receive.
Exchanges are subject to the availability of the requested product or size. If the requested replacement is unavailable, we will contact you to arrange an alternative solution.
Return Shipping Costs
If you return a product of satisfactory quality under the 14-day right of withdrawal, the direct cost of returning the goods is borne by the customer, unless we expressly state otherwise or applicable law requires the seller to bear those costs.
If you have received an incorrect, damaged or defective product, please contact us before returning it. Such cases are handled separately in accordance with applicable consumer protection legislation.
Refunds
Once we receive your returned item, we will inspect it and process the return.
Refunds will normally be made using the same payment method that was used for the original purchase, unless expressly agreed otherwise.
When exercising the statutory right to withdraw from the entire distance contract, the amounts required by applicable law will be refunded, including the cost of standard delivery. If you selected a delivery method that was more expensive than the standard delivery option offered by us, the additional delivery cost does not have to be refunded.
Where permitted by law, we may withhold the refund until we have received the returned goods or until you provide evidence that the goods have been sent back.
Incorrect, Damaged or Defective Items
If you receive a product that you did not order, or if your product arrives damaged or has a quality defect, please contact us before sending it back.
Please provide your order number, a short description of the problem and, where possible, photographs showing the issue. We will provide you with instructions on how to proceed.
Nothing in this return policy limits your statutory consumer rights regarding defective or non-conforming goods.
Seller Information
Flossy Eesti OÜ
Registry code: 12992917
VAT number: EE101997290
Registered address:
Noole tee 14-4
Järveküla, Rae vald
Harju maakond, 75304
Estonia
Email: info@javer.lt
Phone: +372 5036075
If you have any questions about delivery, returns or exchanges, please contact us. We will be happy to assist you with any questions concerning your order.